Contact Us
We take responsibility for what we publish, and that includes correcting it when we get something wrong.
Rates at the sponsorSubmit a factual correction
Every review and explainer on this site is written for South African readers who want a plain account of what a broker offers and what it does not. Because that record has to be accurate to be useful, we treat accuracy as an obligation rather than a courtesy. If you believe something we have published is factually wrong, you are entitled to have it looked at, and to hear back from us.
Send the correction through the contact form on this site. Tell us which page and which sentence or figure is at issue, what the correct position is, and how you know. Links to primary material such as the broker's own terms, fee schedules or documents help us verify quickly. We do not need your account details and you should not send them; no one at this site will ever ask you for login credentials, deposit information or identity documents.
We check each submission against the source and, where it holds up, amend the page and note the change. Where we disagree, we write back and say why. We do not remove accurate reporting because it is unwelcome to anyone.
Know what our editors answer
Our editors answer questions about our own work: how a review was researched, which documents were relied on, when a page was last revised, and why a particular point was included or left out. We also handle permissions, citation requests and complaints about our editorial standards.
What we cannot do is act as the broker. We do not open accounts, process deposits or withdrawals, verify identity, reset passwords, discuss spreads on your open positions or intervene in a dispute between you and the broker. We hold no client funds and provide no financial services or advice. If your question concerns your money, your account or a transaction, it is outside what we can answer, however it reaches us.
Go to the broker for account support
For anything to do with an account, a payment, verification or a complaint about service, contact the broker directly. The routes it publishes are listed on its own website and inside its client area once you are logged in; use those rather than any address you find elsewhere, including here. Matters of that kind are handled only by the broker.
We are an independent editorial resource. We are not the broker, we are not affiliated with it, and nothing on this site makes us a party to your relationship with it.
Reach the right desk and expect a reply
Press enquiries about our editorial work, and requests to reproduce or quote from it, go through the contact form on this site, marked for the editors. We consider partnership proposals only where they leave our conclusions entirely in our hands; anything conditional on coverage, wording or timing is declined.
We aim to acknowledge corrections within three working days and to give a substantive answer within ten. Editorial and press messages usually receive a reply within five working days. These are targets, not guarantees, and submissions that arrive without enough detail to check will take longer. Response times in peak periods may extend, but every correction is logged and answered.
